Delivery Policy

As a unique selling point of Demidress, all of our dresses can be custom made(except In Stock items), normally, it will take 13 to 18 working days to make a new dress, in peak season it may take more time, which you could check the detail purchase information at each dress ending page. Once your order is successfully made from our website, it will be considered that you have agreed with the processing time of your order for 13 to 18 working days or more during the peak season. If you are in urgent need of your dress or have a upcoming wearing date, you shouldcontact us before ordering or leave messages in the order instruction box for our information. No exception of cancellation or refund for the order due to the processing time in this agreed period.

The international delivery may take 5 to 10 more post days via different shipping options(check the following information for more details about available shipping method) Please make sure you have allowed adequate time before your wearing date. We can not hold responsible for the delivery time by shipping company.

All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), demidress.com can not be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office. All prices on our site are quoted in Pounds.

Shipping Options

Demidress supply you a range of shipping methods to choose from, they are DHL Express, UPS, FedEx, EMS. You can choose whichever method suits you bestwhen you place an order. The following information will show you some useful information to select the method.

1.DHL

DHL Delivery times are between 5-7 post days to all major destinations. For Middle East area, Africa, Southeast Asia and some small countries, DHL is the best shipping method for you to choose, which the shipping time and cost are the most competitive.
DHL will update the shipping information onto website in 24 hours.
http://www.DHL.com

2.UPS

UPS Delivery times are between 5-7 post days to all major destinations. As UPS was founded in United States, if you want to ship your order to America, Canada, South America and United Kingdom, then UPS is fastest and cheapest express method for you to choose from.
UPS will update the shipping information onto website in 24 hours.

http://www.UPS.com

3.FedEx

FedEx Delivery times are between 5-7 post days to all major destinations. If you want to ship your order to Southeast Asia which the order weight is over 21kgs then FedEx is the fastest and cheapest express shipping method.
FedEx will update the shipping information onto website in 24 hours.
http://www.FEDEX.com

4.EMS

EMS Delivery times are between 7-15 post days to all over the world. Andthe shipping cost will be more competitive to the above 3 express shipping methods. 
EMS will take 1-2 business days to update the information onto website.

5.Free Shipping

According your selected products for ordering are all free shipping targeted. We will select one shipping methods for you by idemidress.com

If you have any special requests about the shipping option or delivery condition, you man leave your request on "Order Inquiry", or directly contact our after sales service team by service@demidress.com

IS SHIPPING INCLUDED IN THE PRICE?

If product name includes "Free Shipping", then you will do not need to pay for shipping cost. Free available for every country. 

For products without "Free Shipping" are not included in the item prices: you need to use the online system to generate a shipping quote for your order.

HOW WOULD Idemidress.com SHIP DRESS TO ME?

idemidress.com currently ships small and medium sized orders by international couriers.
The shipping rates can be previewed inside the idemidress.com online shop system. You can just click on the "Estimated Shipping Costs" and choose the country you want to ship to, Shipping fees will be estimated by our system automatically.

How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.

How Long will it take to deliver? Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 3-10 days, and express shipping normally takes 3-5 days. Processing takes 13-18 days normally.

Are the packages insured? Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want.